Allergen & Food Safety Disclaimer

Last updated: March 2026

1. Allergen Warning

ALL products made by Sweet Highland Bakes are prepared in a domestic kitchen that regularly uses and may contain traces of the following allergens:

• Wheat and Gluten
• Dairy and Milk
• Eggs
• Tree Nuts: almonds, cashews, macadamias, walnuts
• Peanuts
• Soy
• Sesame
• Sulphites

Despite our best efforts to prevent cross-contamination, traces of these allergens may be present in any of our products, even if not listed as a direct ingredient. We cannot guarantee that any product is completely free from allergen contamination.

2. Customer Responsibility

It is the customer's responsibility to inform Sweet Highland Bakes of ALL allergies, intolerances, and dietary requirements at the time of ordering.

Failure to disclose allergies when placing your order may result in exposure to allergens that could cause a serious adverse reaction.

If you or the intended recipient have a severe allergy, please contact us directly by phone or email before ordering to discuss whether we can safely accommodate your needs. Contact: 0423 921 720 or sweethighlandbakes@gmail.com

3. Food Safety Guidelines

All products are freshly handmade and perishable. To maintain food safety and quality:

• Refrigerate immediately upon receipt — do not leave products unrefrigerated
• Consume within the recommended timeframe provided at delivery (typically 2-3 days)
• Store in a clean, sealed container in the refrigerator
• Do not consume if product shows signs of spoilage (unusual smell, mold, discolouration)

Sweet Highland Bakes is not responsible for illness or adverse effects resulting from improper storage, handling, or consumption of products after delivery or collection.

4. Nutritional Information

Specific detailed nutritional information (calories, macronutrients, allergen quantification) is not provided for individual products. If you require detailed nutritional information for health or medical reasons, please contact us before ordering.

5. Product Variations

Because our products are handmade to order, there may be slight variations in appearance compared to website photos. This is normal and part of the artisan process. Seasonal availability of ingredients may also affect product offerings and slight recipe adjustments.

6. Limitation of Liability

Sweet Highland Bakes accepts no liability for:

• Adverse reactions, allergies, or food intolerances resulting from the consumption of our products
• Illness or injury resulting from allergen exposure
• Situations where allergen information has been clearly provided and the customer has not disclosed relevant allergies or dietary requirements

This disclaimer does not exclude liability that cannot be excluded under the Australian Consumer Law.

7. Food Standards & Compliance

Sweet Highland Bakes operates in accordance with:

• Food Standards Australia New Zealand (FSANZ) Food Standards Code
• NSW Food Authority requirements for home-based food businesses

As a home-based food business, we follow approved food safety practices and maintain appropriate kitchen standards.

8. Contact for Allergen Enquiries

For any questions about allergens, ingredients, or food safety, please contact us:

• Phone: 0423 921 720
• Email: sweethighlandbakes@gmail.com

We are happy to discuss your specific needs and assess whether we can safely fulfil your order.